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Developed ability to work in a fast paced atmosphere Maintained excellent customer relations and developed customer rapport Diplomatically resolved customers complaints on as-needed basis Ability to follow instructions well but can make independent decisions within guidelines where needed Delegated responsibilities to employees to meet company’s expectations Effectively developed telephone communication skills Designed system of checking lines that did not appear on the computer system in relation to code checking. EMPLOYMENT HISTORY September 2004 – Present Lynx Engineering Consultants Ltd Senior Technical Officer Responsibilities include – Document editing, Data processing, CAD drawings; Assisting with investigations (Measurement of samples, Visual examination of components, background research); Obtaining and controlling necessary documentation, routine checking of customer’s quality records, Liaising with suppliers and customers with regard to concessions, Witnessing tests on Contractor’s premises, Having discussions with contractors regarding failure modes,
September 1997 - September 2004 J Sainsbury’s Code Checker Responsibilities included – Customer service, Checking the dates of all foods in store using a computer system; Managing maintenance and repair of equipment; Ordering supplies; Disposing of damaged and faulty goods; Stock control duties such as counting, entering data on to the computer, Ordering stock; Meeting strict deadlines; Early morning shift which included setting up the stock-control systems for the day and handing out different department’s tasks; Answering the phone; Training new employees (as the supermarket had a high staff turnover I regularly had chance to train new recruits).
May 1996 –September 1997 The Gingerbread Shop (Café) Waitress Responsibilities included - Customer service; Relief cook; Relief shop assistant; Banking the day’s takings
October 1995 – May 1996 Clean Estates (An industrial cleaning company) General office worker Responsibilities included – Wages; Accounting; Word processing; Filing; Secretarial duties; Marketing
INTERESTS I have been interested in mechanics from a very young age. Some of my projects include, Fitting a new cylinder head on a diesel fiesta, Extensive body repairs including rust removal and welding to a mini along with eventual engine change. Some re-wiring on my mini’s electrical system
Since March 1996 I have been engaged in part time volunteer preaching work with the local congregation of Jehovah’s Witnesses. This accounts for around 18 hours per week and is the reason I work part time secularly. |
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Tess Butler |