DRAIN TEQ PLUMBING & DRAINS

                                                                        PRIVACY NOTICE


1. Purpose of this notice


This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 OR 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’).

This notice sets out our procedures regarding personal data.



2. About Us


Drain Teq is a drainage and plumbing services company whose registered office is at The Dell, London Road, Spellbrook, Hertfordshire, CM23 4AU.

This notice defines Drain Teq’s responsibilities as a ‘data controller’ as defined by the Data Protection Legislation. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice.



3. Data Collection


We obtain personal data about you, for example, when:

you contact us by email, telephone, post, or social media, for example when you have a query about our services;

you request information for services we provide via third party websites, for example, TrustaTrader;

we receive instructions from third parties, for example, property management companies;

you supply us with services;  

we carry out research using publicly available resources.



4. Information Held


The information we hold about you may include the following:

your personal details (such as your name and/or address)

details of contact we have had with you in relation to the services we have either provided to you or you have enquired about us providing to you;

details of any services you have received from us;

our correspondence and communications with you including any complaints that have been made

publicly available information;



5. Use of Personal Data


We may process your personal data when provide our services to you either directly or indirectly via any third parties who are responsible for providing services to you and to comply with our legal obligations.


We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client.


We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes.


We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes.


Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.


How we use your personal data

We may use your personal data in order to:

carry out our obligations arising from the provision of our services to you or any client who is acting on your behalf, for example, property management companies;

carry out our obligations arising from the provision of our services to our clients where you may be a subcontractor, supplier, customer or contact for our client;

provide you with information related to our services that you request from us or which we feel may interest you if you have consented to be contacted for such purposes;

seek your thoughts and opinions on the services we provide; 

notify you about any changes to our services.


In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.


If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. It might also affect our ability to comply with our legal or regulatory obligations.


We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.


Data retention

We decide how long the retention period will be for your personal data based on:

the requirements of our business and the services provided;

any statutory or legal obligations;

the purposes for which we originally collected the personal data;

the lawful grounds on which we based our processing;

the types of personal data we have collected;

the amount and categories of your personal data; and

if the purpose of the processing could reasonably be fulfilled by other means.



6. Sharing Data with Third Parties


When will personal data be shared with third parties

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.


Third-party service providers

The activities that are carried out by third-party service providers are: 

waste management services; 

IT services;

professional advisory services; 

banking services.


All of our third-party service providers are required to use appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for the specific purposes that they are instructed.


What about other third parties?

We may also need to share your personal data with a regulator or to otherwise comply with the law.



7. Transferring Personal Data Outside The (EEA)


None of the personal data that we collect will be transferred outside of the European Economic Area (EEA).



8. Data Security


We have established appropriate security measures to prevent the accidental loss, altering and unauthorised disclosure of your personal data.  In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.



9. Your Individual Rights


Changes to your circumstances

It is important that we are informed of any changes to the personal data we hold about you to unsure that it is accurate and up to date.  Please note that any changes should be communicated to us either via email or in writing using the contact details published on our website.


Your rights regarding personal data

The law states that under certain circumstances you have the right to:

Request access to the personal data we hold about you and to check that we are processing it legally;

Request correction of the personal data that we hold about you;

Request that we delete or remove personal data where there is no valid reason for us continue to process it.;

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) or where we are processing your personal information for direct marketing purposes;

Request that we refrain from processing your personal data, for example if you want us to establish its accuracy or the reason for processing it;


If you want to exercise any of the above rights, please email us at drainteq@outlook.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.



10. Withdrawing Consent


You have the right to withdraw your consent for the collection, processing and transfer of your personal data for specific purposes.  For example, if you no loner wish to receive marketing information you have previously indicated you would like to receive from us.  If you wish to withdraw your consent, please notify us either in writing or email us at drainteq@outlook.com.


After receiving notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.



11. Changes to Our Privacy Notice


Any amendments we may make to our privacy notice in the future will be updated on our website www.drainteq.co.uk.


This privacy notice was last updated on 24th May 2018.



12. Contact Us


If you have any questions regarding this notice or if you would like to speak to us about how we process your personal data, please email us at drainteq@outlook.com.


You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, at any time. The ICO’s  contact details are as follows:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website - https://ico.org.uk/concerns